FAQ's
Washing Instructions
All of our clothing is machine washable, and able to go in the dryer on LOW heat (unless otherwise specified). *However* With this type of clothing, hang drying is recommended to ensure lasting wear for years to come.
- Turn garment inside out
- Machine wash with COLD water
- If drying in a dryer keep garment inside out and tumble dry on LOW.
- No fabric softener
- No bleach
- No ironing
- No dry cleaning
Sizing
We *typically* use the following brands: Gildan, Bella Canvas, Hanes, Jerzees, Children's Place (for most youth denim jackets and some toddler shirts/pants), Carters, Gerber, and Amazon Essentials for baby clothes. In our experience, these brands run true to size.
For youth sizing:
Processing Time Frame
Because our clothes are all made to order, and often times custom and/or personalized, processing time can vary. Generally, items will take around 2 weeks, possibly a bit longer depending on shipping, volume, and time of year (around Holidays, Summer camp departure, beginning of school, etc.) If you need a more accurate time frame please send me a message.
Returns/Exchanges
We do not accept exchanges or returns due to all items being made to order, custom and/or personalized, unless we here at HilHandMadeIt have made the error. However, if you are unhappy with your purchase, please do contact us immediately to rectify the issue.